Complaints
Our mission is to give the best advice on which mobility adaptations will best suit your needs with a focus on providing you with the very best level of customer service. However, sometimes things can fall short. Please get in touch with us so we can resolve your issue as soon as possible.
How to make a complaint
To speak with a member of our dedicated Customer Excellence team, you can raise a complaint via our webchat, email or by telephone where we will aim to resolve your complaint as quickly as possible.
Email us at complaints@mobilityinmotion.com
Phone us on 0800 167 0928
Web chat on our website
Our Customer Excellence team are available Monday – Friday, 9:00am – 5:00pm. If you make your complaint outside of these hours, we will aim to respond the next working day.
Details to include
To help us investigate and resolve your complaint as efficiently as possible, please include the following:
- Your full name
- Your full address
- Your preferred contact number
- Name of the company who installed your adaptation/s
- Details of your issue and any relevant information
Our complaints process
Once we have received your complaint, our Customer Excellence team will always endeavour to provide a resolution straight away. However, in some instances we will have to create a full internal investigation to understand the full issue and find a solution for you. If this happens, we will keep you updated on the progress.
Legal Ombudsman
We hope that we can resolve your issue to a satisfactory level, however if you’re still not happy, you can reach out to the Legal Ombudsman.
Website: www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk